What can I use to disinfect the unit? ≫ The units will accept most standard domestic disinfectants (bleach, domestos type products etc). Try to avoid foaming varieties which may be agitated by the pump action. Saniflo's specially formulated Descaler works with all Saniflo pumps. It will clean and disinfect your unit and prolong its life. What happens if the unit pushes the cistern away from the wall? ≫ Saniflo, Sanitop and Sanibest units need l90mm; Sanipro needs 210mm, Saniplus 200mm and Sanislim 145mm between the pan spigot and the wall. Where the cistern is narrower than this, it may be necessary to batten the cistern off the wall. tampax ≫ Items of this nature should not be disposed of through the domestic Saniflo macerator range. Our professional unit Sanibest is suitable for this type of product. Can waste be discharged into surface water drains? ≫ A Saniflo is normally discharged into a soil and vent pipe or discharge stack. However, it is possible to connect directly into the sewer at invert level. The discharge pipe should discharge into the gulley in the direction of flow. Entry can be through the wall of the manhole. which should be sealed to ensure a watertight joint. Pipes should be suitable for use under ground and protected against frost and also against subsidance from the effect of vehicles passing above. Full details are available on Saniflo BBA certificate 87/1889 detail sheet 9. What after sales support do you offer? ≫ Our nationwide installer/service engineer network can be called on for advice and assistance. Lo-Call to Service Engineers: 08457 650011 In addition, our Technical Department at Saniflo can help you with advice. Tel: 020 8842 0033. Are there any restrictions on type of WC to be connected? ≫ It can only be fitted with a WC which is BS EN 33 or 37 Horizontal outlet Can Saniflo be used with a sink or kitchen waste disposal unit, a dishwasher or washing machine? ≫ The Sanivite unit can be used in domestic kitchen/utility situations. Sanibest can also receive pumped waste water from a washing machine or dishwasher in commercial environments Do not use in conjunction with a waste disposal unit. do you repair saniflo toilets ≫ for repairs, maintenance & servicing of our products please refer to the engineer list on our website. Will the units work with a dual flush cistern? ≫ All units will work with a dual flush cistern, but we recommend that you set the cistern to work on full flush only, so as to obtain maximum cleansing effect. is the sanichasse a complete toilet and cistern ≫ Sanichasse is a w.c pan & 6 litre cistern. It enables waste water from the w.c and wash basin to be discharged through 22mm copper or solvent weld plastic pipework vertically up to 5 metres or horizontally up to 100 metres or a lesser combination of both. Fore more details please refer to the saniflo website. What do I do if I have a faulty item? ≫ Please contact your local Saniflo engineer by referring to our service engineer list on this website. Our service engineers will call to site to rectify problems. Siphoning ≫ Where the point of discharge into the soil stack is significantly lower than the base of the unit, an anti-syphon valve will need to be fitted at the highest point in the piperun in order to avoid syphonage of the water seal in the unit. Alternatively use larger bore pipework for the vertical drop to "break" the syphon. Is the product approved by local authorities? ≫ Part G1 building regulations permits the installation of Saniflo products where there is already access to a gravity discharging WC. plastic and copper ≫ All discharge pipework should be either copper or rigid solvent weld plastic. Flexible pipes (e.g. those normally using metal grab ring joints) can be used. However, this pipework is ony suitable if used without joints since these tend to narrow the bore of the pipe, and also it should be supported every 1/2 metre to avoid dipping in the piperun. can a saniflo be positioned under the floor ≫ We would not recommend siting a Saniflo unit under the floor, mainly because in the event that the unit is not operating (e.g. power cut) any leak would not be visible. The risk of flooding is therefore increased. Vertical discharge ≫ All vertical lifts should rise as directly above the unit as possible. Any initial horizontal run from the unit prior to a vertical lift should not exceed 30cm. Only 1 lift is permitted, at the start of the run, with a 1 in 100 fall from the high point. Could you let me know what warranty period we would receive on the Sanipro macerator system? ≫ All Saniflo products have a 2 year guarantee subject to correct use and correct installation. where can I buy saniflo descaler ≫ Descaler is available through plumbers and builders merchants. Prices of Saniflo products ≫ Please contact a Saniflo stockist for details of price. You can use the stockist locator on this website to find one near to you. How do I find a saniflo stockist? ≫ Use the stockist locator on this website. This will give you details of the three nearest stockists to your postcode.